If you receive a defective item, the wrong item, or the wrong quantity, please contact us immediately. We will resend the correct item to you and refund the return shipping costs due to our error. Raqam Customer Care: +971 55 444 9575
If you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly exchange the item or send you a store credit voucher within 45 days of the purchase. Items returned after 7 days of purchase will not be accepted. All items must be unworn, unwashed and in new condition to be eligible for a refund, merchandise credit or an exchange. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
When requesting an exchange, we cannot guarantee that the replacement item(s) you wish to receive will be available at the time your request is processed. We highly recommend that you simply return the item(s) you wish to exchange and place a new order for the replacement item(s) on our website. By doing this, you will receive your new item(s) faster and with a much better chance that they will be in stock.
You can cancel an order only before it has been shipped from our warehouse. In this case, refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.